The Federal Airports Authority of Nigeria (FAAN) hosted its impactful 2025 Management Retreat from May 14 to 17, 2025. With the theme, “Strengthening FAAN’s Resilience and Innovation for Sustainable Growth,” this event marked a milestone in FAAN’s transformation journey under the visionary leadership of Mrs. Olubunmi Kuku, the Managing Director and Chief Executive.
Led by the FAAN MD, Mrs. Olubunmi Kuku, the retreat reinforced FAAN’s strategic commitment to public sector innovation and global best practices in aviation management. Her focus on digital transformation, operational excellence, and resilient leadership is positioning FAAN as a leading force in Sub-Saharan Africa’s aviation sector.
“This retreat must be a turning point in how we deliver,” said Olubunmi Kuku, as she emphasized bold reforms to modernize Nigeria’s airport operations and infrastructure.
The retreat unified FAAN executives around six core strategic pillars, each aligned with measurable KPIs and accountability systems:
1. Customer-Centric Service Delivery
FAAN is transforming the passenger experience through reduced wait times, real-time feedback loops, and smarter service delivery across all Nigerian airports.
2. Operational Excellence & Innovation
Full automation, data-driven decision-making, and lean practices are central to FAAN’s innovation roadmap in aviation. Mrs. Kuku’s leadership is driving digital transformation across operations.
3. Effective Governance & Workforce Excellence
With a goal of 80%+ employee satisfaction, FAAN is strengthening internal accountability and leadership development under Mrs. Olubunmi Kuku’s direction.
4. Airport Viability
FAAN aims to grow non-aeronautical revenue, reduce reliance on federal funding, and increase commercial partnerships to achieve long-term financial sustainability.
5. Infrastructure Modernization and Expansion
Smart airport design, energy-efficient upgrades, and enhanced passenger amenities form the backbone of FAAN’s infrastructure transformation strategy.
6. Safety and Security
Cybersecurity, airside safety, and zero tolerance for safety lapses are pillars of FAAN’s commitment to safe and secure air travel under MD Olubunmi Kuku.
Measurable Impact Through Technology
FAAN has adopted a technology-driven performance management system to track progress on all strategic priorities. KPIs include:
- Passenger satisfaction
- On-time operations
- Revenue growth
- Project delivery
- Safety and security metrics
Acknowledging the operational delays and coordination gaps of 2024, Mrs. Olubunmi Kuku emphasized resilience and results-driven execution as the keys to success in 2025.
Through this retreat, FAAN is fostering a culture of ownership, innovation, and accountability, aligning leadership and workforce to shared goals.
Under the transformative leadership of Mrs. Olubunmi Kuku, FAAN is charting a bold path to become the leading airport group in Sub-Saharan Africa by 2035. The retreat showcased a shift from slogans to structured execution, powered by people, systems, and smart technology.
“We are not just building infrastructure, we are building a future-ready FAAN,” said MD Olubunmi Kuku.
