Find Support Desk
Locate the nearest support help desk at your Terminal.Direction Guide
Follow these instructions
MMIA Terminal 1
Departure hall
Customer Service desk is immediately to your left as you enter through Gate C beside the screening machine.
E Arrival hall
Another desk sits beside baggage carousel 3, on the left to entrance of the Hall.
D Arrival Hall
Customer Service Desk sits between the two Carousel's, straight down from the entrance of the Hall.
MMIA Terminal 2
Departure hall
The FAAN Customer Service desk is in the center of the concourse, as you exit the escalators by your left hand side and beneath the main flight display boards.
Arrival Hall Lobby
You will find Customer Service opposite the lift in front of BK BUREAU DE CHANGE & BAGOBIRI BUREAU DE CHANGE.
MMA Domestic Terminal 1
Concourse Alpha
On entry, past Security, the FAAN Customer Service desk sits midway between the SLOT Service Kiosk and NCAA desk on the right.
Concourse Zulu
On entry past Security, the Customer Service Desk is on the immediate left after the jewelry kiosk.
Direction Guide
Follow these instructions
International Terminal
Departure hall
The FAAN Customer Service desk sits in the centre of the concourse to the right of the main flight information displays, opposite the escalators and under the blue-and-white signage.
Arrival hall
You'll find the desk just past immigration, to the left as you exit arrivals.
Domestic Terminal
Departure hall
Immediately to your left as you enter through the main doors.
Arrival hall
On the left as you exit the baggage claim area.
Direction Guide
Follow these instructions
Main Terminal
Main Terminal, Departures Hall, next to the check-in counters on the left side.
Direction Guide
Follow these instructions
Main Terminal
Departure area
As you enter through the door of the main terminal, the FAAN Customer Service desk is on your left just by the door opposite the Security screening machine.
Arrival area
After you collect your baggage before you exit the carousel area just before the door, the Customer Service desk sits on the left (it's a white and orange cubicle that has customer service sticker on it).
Frequently Asked Questions
What is PExHub?
PExHub (Passenger Experience Hub) is a digital support platform created by FAAN to help passengers quickly access assistance, directions, and information across Nigerian airports.
Which airports are supported on PExHub?
PExHub currently supports:
- Murtala Muhammed International Airport, Lagos
- Murtala Muhammed International Airport, Terminal 1 Lagos
- Nnamdi Azikiwe International Airport, Abuja
- Mallam Aminu Kano International Airport, Kano
- Sam Mbakwe Airport, Owerri
How do I find a physical customer service desk?
Select your airport on the landing page. You will receive a simple guide showing where to locate the nearest customer support desk within that airport.
How do I chat with a FAAN representative?
Click Chat With Us. You will be redirected to the official FAAN WhatsApp support bot for real-time assistance.
How can I call FAAN for immediate support?
Click Call Us on the landing page to view the direct customer support phone number for your selected airport.
What type of issues can FAAN customer support help with?
Support can assist with:
- Flight information guidance
- Lost & found inquiries
- Airport navigation
- Complaints or service issues
- Accessibility support
- General passenger assistance
How do I report a missing item?
Select your airport → choose Customer Support Desk or Chat With Us to report lost property and follow the recovery process.
How early should I arrive at the airport?
- Local flights: 2 hours before departure
- International flights: 3 hours before departure
Can I get help with accessibility or mobility services?
Yes. FAAN provides assistance for elderly passengers, passengers with disabilities, and unaccompanied minors. Use Chat With Us or Find PHC stand for help.
Where can I get updates on flight status?
PExHub does not show live flight updates yet. Passengers should check with their airline at the terminal or through their airline's website.
How do I make a complaint?
Use the Chat With Us option or visit the customer service desk in your airport to submit a complaint or feedback.
Is Wi-Fi available at the airport?
Wi-Fi availability varies by airport. Check with the customer service desk for the most accurate information.
Call Us
Our agents are available 24/7 to assist you.
Toll Free
080 0000 3226Pay as you go
0201 330 3226Note: Standard network charges may apply. If using a tablet, ensure it supports voice calls.