The Managing Director of the Federal Airports Authority of Nigeria(FAAN), Mr Kabir Yusuf Mohammed iap , said that the Authority has stepped up her game at ensuring  that passengers  that pass through  her airports  are not extorted  by staff and other  agencies of government that work at the airports  by engaging  the services of “mystery staff”  at the four international airports of the country.

Mr Kabir Mohammed  said that  the responsibility of these mystery staff is to take note of the activities of staff at the airports and report same  to  management.  The MD   made this known  during  the One-day sensitization programme on ACI Airport Service Quality (ASQ) Initiative organised by the Directorate of Airport Operations at the Conference room of the Murtala Mohammed International Airport (MMA) recently.

In his keynote address, the MD expressed displeasure at the poor reputation of Murtala Muhammed International Airport due to extortion of passengers  and warned that anyone  caught  in such act this Yuletide season will face disciplinary consequences.  He said that travellers are discouraged from flying through the international terminal of the Lagos airport because  of extortion. 

 The MD  challenged representatives of all the government  agencies  that operate at the airport namely; Customs, Immigration,  Quarantine , Police ,   and all others to be at their absolute best when carrying out their day-to-day activities . He reminded everyone  that there are active cameras  everywhere  and whosoever  is caught doing anything  that will bring the FAAN  into disrepute would  be sanctioned. He noted  that all these agencies  that work at the airport  are involved  in this breach and said that the Federal Airports Authority of Nigeria (FAAN) is not going to tolerate this embarrassment any further .

The MD/CEO of FAAN  concluded  by encouraging everyone to improve the reputation of the airport and the country at large by being  courteous and respectful  to the travelling  public at this season.  He encouraged  the spirit  of collaboration  and noted that we are one airport  and if there’s  any wrongdoing , people don’t bother to know which agency did the wrong. They only know  the  airport  where they were wronged.

The ACI ASQ sensitization event was championed by the Directorate  of Airport Operations headed by Captain Mukhtar  Yusuf Muye. The event also had  an interactive session where participants expressed their various concerns  and also gave positive suggestions on how the image of the airport can be improved.

Present at the occasion were top management staff of FAAN, other government agencies and concessionaires operating  within the Murtala Muhammed  International Airport.

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