Awareness And Sensitization Program In Abuja And Owerri Airports


CUSTOMER SERVICE/ SERVICOM DEPARTMENT SENSITIZE NNAMDI AZIKIWE AND SAM MBAKWE INTERNATIONAL CARGO AIRPORT STAFF ON IDENTIFYING CUSTOMER NEEDS; A WAY FORWARD TO CUSTOMER LOYALTY AND REVENUE INCREASE The need to retain existing customer and attract prospective customers is paramount to FAAN which in turn increase revenue for the organization. The General Manager (Customer service department) thought it wise to sensitize staff and stakeholders (who daily interface with customers) on key areas namely:- 1. Who are customers of FAAN 2. How to identify customer needs 3. Ways to attract customer loyalty 4. How customer loyalty leads to revenue increase