- February 5, 2021
- Posted by: FAAN Admin
- Category: News
FAAN Boss Approves Capacity Building Training on Horsemanship in Service delivery For Focal and Nodal Officers of the Customer Service Department to Boost Service Delivery.
The capacity building training program was initiated by the SERVICOM Presidency National Coordinator Mrs. Nnenna Akajemili in collaboration with the private sector (Ascellon Corporations) to further enhance the scope of the training and raise its standard.
The One month long capacity, growth and development training (held at Marantha Hotels; Owerri) on horsemanship in service delivery had in attendance top management and senior unit heads of SERVICOM from various MDAs.
The capacity building training was also to introduce new ideas in the customer service foot soldiers on how to serve customers effectively in the new normal era.
The General Manager; Mrs Ebele Okoye informed the department that the program is aimed at training them on how to handle expectations of angry service takers within the parameters of post COVID-19, coupled with inculcating the frontline officers and the customer service department in FAAN the ability to train, master people and situations in order to act professionally regardless of what is thrown at them.
Some of the participants described the training as enriching and a great opportunity to be more equipped and re-oriented in customer service delivery.
They commended the FAAN MD; Capt Hamisu Yadudu and the General Manager Customer service; Mrs Ebele Okoye for making them better equipped for service delivery.